9777bt Privacy Policy
We take your personal information seriously. This policy describes how 9777bt collects, uses, stores, and protects your data.
This Privacy Policy ("Policy") applies to the 9777bt platform ("Service", "Platform"). By using the 9777bt website, you are considered to have agreed to the terms described in this Policy. We respect your privacy and are committed to keeping your personal information secure. Please read this Policy carefully in full.
What Information We Collect
When you register and use 9777bt, we may collect various types of information as listed below. The purpose of collecting this information is entirely lawful and aimed at improving the quality of our service.
Identity Information
- Full name and date of birth
- National ID or passport number (for verification)
- Address and country
- Phone number and email address
Financial Information
- bKash, Nagad, Rocket, or Upay number
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus and promotion usage details
Technical Information
- IP address and browser type
- Device type and operating system
- Website usage time and page-view logs
- Cookies and session data
Gaming Activity Information
- Records of games played
- Betting history and results
- VIP level and points details
- Self-exclusion or limit settings
Methods of Data Collection
We collect user information through various methods. Each method is fully transparent and carried out with the user's consent.
Directly Provided Information
You provide information directly when filling out registration forms, logging in, going through the account verification process, and when seeking support via live chat or email. This information is essential for providing the service.
Automatically Collected Information
When you use our platform, certain technical information is collected automatically. This includes IP address, browser type, access time, page usage patterns, and referrer URL. This information is used to ensure site security and improve service quality.
Cookies and Tracking Technologies
We use cookies to help improve and personalise your experience. Essential cookies are necessary for the service, but you have the option to disable non-essential cookies through your browser settings.
Purpose of Data Use
Information collected on 9777bt is used only for specific and lawful purposes. The following outlines in detail how we use your information.
Account Management
We use your information to create and manage your account, verify your identity, and ensure secure login.
Financial Transactions
Your financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or Upay, and to provide bonuses.
Fraud Prevention
Information is used for necessary verification and monitoring to prevent unauthorised account use, financial fraud, and money laundering.
Customer Support
We use your information to provide 24/7 live chat support in Bengali and to resolve your issues promptly.
Service Improvement
It is used to analyse user experience, develop new features, improve the gaming environment, and enhance platform performance.
Communication and Notifications
It is used to keep you informed about important account updates, security alerts, and promotional offers.
Data Sharing and Third Parties
9777bt never sells your personal information to third parties. However, information may be shared with trusted partners in specific circumstances.
Payment Processors
Necessary financial information is shared with payment partners such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely for the purpose of processing transactions.
Game Providers
Our game providers, including Pragmatic Play, PG Soft, JILI, and Spribe, may receive necessary session and betting data to ensure fair gameplay. This information is managed under fully professional agreements.
Legal Obligations
Information may be disclosed in response to applicable law, court orders, or valid requests from government authorities. In such cases, we always disclose only the minimum information necessary.
Security Partners
Limited and secure information may be shared with trusted technology partners for fraud detection and prevention, identity verification, and cybersecurity purposes.
Data Security Measures
As a secure and reliable platform, 9777bt has adopted the highest technical measures to protect your information. Our security framework is continuously updated.
SSL Encryption
Our entire platform is protected by SSL (Secure Sockets Layer) encryption. This means all data exchanged between your browser and our servers is fully encrypted and cannot be read by third parties.
Secure Data Storage
Your information is stored on servers secured to industry standards. Account passwords and sensitive data are stored in hashed and encrypted form.
Access Control
Only authorised staff can access your information for specific purposes. Data access is governed by a strict role-based policy and all activity is logged.
Regular Security Audits
Regular security assessments are conducted to identify vulnerabilities in our systems. If any vulnerability is detected, immediate action is taken.
Data Retention Period
We retain your personal information only for as long as it is necessary or legally required. The data retention policy is outlined below.
Active Accounts
All necessary information will be retained for as long as your account remains active. This information is used for service delivery, account management, and legal compliance.
After Account Closure
Even after an account is closed or deleted, financial transaction records and KYC (Know Your Customer) documents are retained for a specified period as required by applicable law. Once that period has passed, the information is securely deleted.
Logs and Technical Data
System logs and technical data are generally retained for a short period for security and operational purposes, and are subsequently deleted automatically.
Your Rights
9777bt respects your various rights regarding your personal information. You may exercise the rights described below at any time.
Right to Access
You may request at any time to know what information we have collected about you. We will provide you with complete information within a reasonable timeframe.
Right to Rectification
If any of your personal information is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections as quickly as possible.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to your information being used for marketing or promotional communications. Once we receive your request, we will stop using your information immediately.
Right to Data Portability
You may request your information in a structured, readable format. We will send the requested information to you by email.
Right to Withdraw Consent
You may withdraw consent previously given at any time. All processing completed prior to withdrawal of consent will remain valid.
Protection of Minors
9777bt is a platform strictly for users aged 21 and above only. We take special precautions to protect the information of minors.
Age Verification
Age verification is mandatory at the time of registration. If a person under the age of 21 is able to register for any reason, their account will be closed immediately and the collected information will be deleted.
Parental Responsibility
A request to parents — if you believe your child or a minor family member is using this platform in any way, please notify our support team immediately. We will take prompt action.
Policy Changes
9777bt reserves the right to amend and update this Privacy Policy as needed. You will be notified of any significant changes in the manner described below.
Change Notification
If any significant change is made to the Policy, we will send a notification to your registered email address. A notice will also be displayed on the website. The date of any change will always be noted at the top of this page under the "Last Updated" section.
Acceptance of Policy
Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree with the new policy, you will have the option to stop using the service and request to close your account.
Contact Us
If you have any questions or concerns about this Privacy Policy, or any requests regarding your information, please contact our support team using the methods below. We will try to respond as quickly as possible.
Contact the Support Team
When emailing about a privacy-related request, use the subject line "Privacy Request" and send from your account's registered email address.
Request Processing Timeframes
After receiving your information-related request, we generally respond within the set timeframes. Processing timeframes are listed below.
- General information requests: within 7 business days
- Information correction requests: within 5 business days
- Information deletion requests: within 14 business days (subject to legal verification)
- Urgent security requests: within 24 hours